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Ana’s Cleaning Services Frequent Question Asked & Policiesanimated_question_mark

– The First Time…
Upon inspection of your home, the Ana’s Cleaning Services manager will assign two costs: one for the first time Cleaning and one for the normal cleanings.
First time cleanings usually take all day and their purpose is to bring your home “up to speed” so that the normal Cleanings go on smoothly from that point on.

– Do you provide the Cleaning Products?
The first time we do provide the products (unless the client prefers certain products) but after we are done we will leave a list of what products we will need for the next cleaning

– What is your cleaning schedule changes policy?
Weekly and Biweekly cleaning customers have to contact us no less then 48 prior to their next cleaning if the customers fail to do that they will have to pay for the cleaning.

– Monthly Cleaning Customers
Unlike Weekly & Biweekly customers, monthly customers will receive a phone call 1 day prior to their next scheduled cleaning. You can request any weekday before your next cleaning date, which would be 4 weeks (28 days) from your last cleaning.

Monthly customers are not allowed to SKIP a cleaning due to the length of time between cleanings. If a Monthly customer needs to reschedule, the day must be rescheduled to the same week of scheduled service. If there is a deviation from this, we will charge $45/hr to return your home to our standard of clean, and we will do our best estimate how many hours it should take to return your home to that standard

– What is your cleaning service schedule cancellation policy ?
All Skips & Reschedules should be brought to the attention of our Manger within “48business hours” of your cleaning. For example, if you are calling to cancel a Monday cleaning, please call by Thursday morning.
If 48 business hours is not provided to us, or we are unable to access your home at the time of cleaning, you will be required to pay the entire cost of the missed cleaning.

– What if I can’t be at home to “greet” the teams every time I have service?
There are two options available:
1. You may leave the key(s) in a designated, pre-arranged location on your property. Please notify us upon doing so.
2. We will be able to keep a copy of your building / apartment key on file at our Main Office.

– What type payment methods are excepted?
Cash checks or pay pal. if your check doesn’t have funds you will be charged a certain rate.

– Do you have a referral program?
We encourage word-of-mouth referrals and offer a $10 credit towards anyone’s account who refers someone that becomes one of our regular customers.
* Please make sure that the person you are referring mentions your name at the time of Initial Estimate.

– What do you mean by “Cleaning Crew” (aka: “The Girls”)?
Typically, our residential cleaning crew consists of two women, each of which has been thoroughly trained to clean your home in the most productive & timely fashion.
Office & commercial cleanings sometimes require more team members, however this varies from job to job.

– Will I always have the same Cleaning Crew?
We  understands how important it is to have someone knowledgeable frequent your home. For a majority of situations, provided you stay on the regular schedule, you will see the same faces week after week. Occasionally, however, schedule changes may require us to send a different team. It is advised that if you have any specific cleaning requests, they should be brought to the attention of our manager . This will insure that all of your specific needs are met, regardless of who services your home.

– The girls did another great job! How can I tip them?
You are more than welcome to provide a gratuity to the girls, however it is asked that this be left separately from your service payment and in cash, preferably in an envelope labeled: “For the Girls”. Any tips added onto the regular cost of cleaning will NOT be processed.

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We know that you want gift to help the recipient check house cleaning from her tasks list. We take into account many factors to pricing a home cleaning, including thenumber of the people who live there, where the person lives and the size of the house, it’s very hard to tell you exactly how much to spend on a gift for house cleaning.

After buy a house cleaning gift card, the recipient contacts us to schedule and figure out the full price.

Ana Cleaning Service makes easy to find a right gift. With a Ana’s Cleaning Service gift card, you can give a family member or friend  the ability to take a break from house cleaning and enjoy some free time.
Buy a Ana’s Cleaning Service gift card for anyone celebrating a new home or job change.

Always working with punctuality, sincerity and responsibility we at Ana’s Cleaning Service are taking care families with our outstanding cleaning service and we learned that every home is unique as the people who live there.

At this time we have flexible schedule to meet your satisfation and needs.

We are proudly servicing Framingham, Natick, Ashland, Holliston, Sherborn, Dover, Wellesley and all other neigbors towns.

Privacy statement

Ana’s  Cleaning Service  is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of  Privacy applies to the Ana’s Cleaning Service. Web site and governs data collection and usage. By using the Ana’s Cleaning Service website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ana’s Cleaning Service may need to collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number to provide estimates, work and collect payments.  

There is also information about your computer hardware and software that is automatically collected by Ana’s Cleaning Service website.  This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ana’s Cleaning Service website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ana’s Cleaning Service  Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ana’s Cleaning Service public message boards, this information may be collected and used by others.

Note:  Ana’s Cleaning Service website  does not read any of your private online communications.

Ana’s Cleaning Service is not responsible for the privacy statements or other content on Web sites outside of the Ana’s Cleaning Service.

Use of your Personal Information

Ana’s Cleaning Service collects and uses your personal information to operate and deliver the services you have requested. Ana’s Cleaning Service  also uses your personally identifiable information to inform you of other products or services available.  Ana’s Cleaning Service  may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ana’s Cleaning Service does not sell, rent or lease its customer lists to third parties. Ana’s Cleaning Service may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ana’s Cleaning Service  may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Ana’s Cleaning Service , and they are required to maintain the confidentiality of your information.

Ana’s Cleaning Service does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ana’s Cleaning Service  keeps track in the Ana’s Cleaning Service Web sites and pages that our customers visit within Ana’s Cleaning Services Co. , in order to determine what Ana’s Cleaning Service services are the most popular. This data is used to deliver customized content and advertising within Ana’s Cleaning Service  to customers whose behavior indicates that they are interested in a particular subject area.

Ana’s Cleaning Service Web site will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ana’s Cleaning Service  or the site; (b) protect and defend the rights or property of Ana’s Cleaning Service ; and, (c) act under exigent circumstances to protect the personal safety of users of  Ana’s Cleaning Service, or the public.

Use of Cookies

The Ana’s Cleaning Service Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ana’s Cleaning Service pages, or register with Ana’s Cleaning Service site or services, a cookie helps Ana’s Cleaning Service to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ana’s Cleaning Service Web site, the information you previously provided can be retrieved, so you can easily use the Ana’s Cleaning Service features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ana’s Cleaning Services  or Web sites you visit.

Security of your Personal Information

Ana’s Cleaning Service secures your personal information from unauthorized access, use or disclosure.  Ana’s Cleaning Service secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Ana’s Cleaning Service will occasionally update this Statement of Privacy to reflect company and customer feedback.  Ana’s Cleaning Service  encourages you to periodically review this Statement to be informed of how Ana’s Cleaning Service  is protecting your information.

Contact Information

Ana’s Cleaning Service welcomes your comments regarding this Statement of Privacy.

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Customer's Comments:
"You are wonderful, we like you a lot and want to work with you two days per week."
Steve Hauck, Dover, MA.

Everything looked wonderful, always!
Thank you all so much — you’re a godsend.

Maggie, Holliston, MA.

The cleaners who came last week were wonderful. They were extremely professional cleaners and did a great job. Things were crazy here since we had just returned from the hospital after my husband injured himself. They were very patient with our crazy situation. It has been a complicated couple of weeks.

Muldoon, Natick, MA

I wanted to write again, this time to say THANKS! The house was cleaned yesterday and it looks fantastic!

Jackman, Norton MA.

Ana have been working for me several years. I have had people clean my home for over 30 years and they are the best.
Susan Setta, Natick, MA

She and her assistant did a very thorough job on my mother-in-law’s home (which had not had a deep cleaning in probably years). They were very friendly and professional. They moved everything to clean and then put everything back.
Wonderful – highly recommend.

Sharon K. Shewsbury, MA.

Anna and her helper are both very pleasant and thorough. Anna understood exactly what I wanted done and urged me to check everything out when she was done. She speaks English and brings all her own materials.

Elaine, Belmont, MA.

"If you need something done that does not fall within the realm of housecleaning, we can help you with that too. We are all about servicing you and making your life easier, after all that is what we are here for."

Ana Silva.
(508) 740-2169
Ana's Cleaning Services, Framingham MA

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