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Privacy statement

Ana’s  Cleaning Service  is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of  Privacy applies to the Ana’s Cleaning Service. Web site and governs data collection and usage. By using the Ana’s Cleaning Service website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ana’s Cleaning Service may need to collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number to provide estimates, work and collect payments.  

There is also information about your computer hardware and software that is automatically collected by Ana’s Cleaning Service website.  This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ana’s Cleaning Service website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ana’s Cleaning Service  Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ana’s Cleaning Service public message boards, this information may be collected and used by others.

Note:  Ana’s Cleaning Service website  does not read any of your private online communications.

Ana’s Cleaning Service is not responsible for the privacy statements or other content on Web sites outside of the Ana’s Cleaning Service.

Use of your Personal Information

Ana’s Cleaning Service collects and uses your personal information to operate and deliver the services you have requested. Ana’s Cleaning Service  also uses your personally identifiable information to inform you of other products or services available.  Ana’s Cleaning Service  may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ana’s Cleaning Service does not sell, rent or lease its customer lists to third parties. Ana’s Cleaning Service may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ana’s Cleaning Service  may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Ana’s Cleaning Service , and they are required to maintain the confidentiality of your information.

Ana’s Cleaning Service does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ana’s Cleaning Service  keeps track in the Ana’s Cleaning Service Web sites and pages that our customers visit within Ana’s Cleaning Services Co. , in order to determine what Ana’s Cleaning Service services are the most popular. This data is used to deliver customized content and advertising within Ana’s Cleaning Service  to customers whose behavior indicates that they are interested in a particular subject area.

Ana’s Cleaning Service Web site will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ana’s Cleaning Service  or the site; (b) protect and defend the rights or property of Ana’s Cleaning Service ; and, (c) act under exigent circumstances to protect the personal safety of users of  Ana’s Cleaning Service, or the public.

Use of Cookies

The Ana’s Cleaning Service Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ana’s Cleaning Service pages, or register with Ana’s Cleaning Service site or services, a cookie helps Ana’s Cleaning Service to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ana’s Cleaning Service Web site, the information you previously provided can be retrieved, so you can easily use the Ana’s Cleaning Service features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ana’s Cleaning Services  or Web sites you visit.

Security of your Personal Information

Ana’s Cleaning Service secures your personal information from unauthorized access, use or disclosure.  Ana’s Cleaning Service secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Ana’s Cleaning Service will occasionally update this Statement of Privacy to reflect company and customer feedback.  Ana’s Cleaning Service  encourages you to periodically review this Statement to be informed of how Ana’s Cleaning Service  is protecting your information.

Contact Information

Ana’s Cleaning Service welcomes your comments regarding this Statement of Privacy.

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Customer's Comments:
"You are wonderful, we like you a lot and want to work with you two days per week."
Steve Hauck, Dover, MA.

Everything looked wonderful, always!
Thank you all so much — you’re a godsend.

Maggie, Holliston, MA.

The cleaners who came last week were wonderful. They were extremely professional cleaners and did a great job. Things were crazy here since we had just returned from the hospital after my husband injured himself. They were very patient with our crazy situation. It has been a complicated couple of weeks.

Muldoon, Natick, MA

I wanted to write again, this time to say THANKS! The house was cleaned yesterday and it looks fantastic!

Jackman, Norton MA.

Ana have been working for me several years. I have had people clean my home for over 30 years and they are the best.
Susan Setta, Natick, MA

She and her assistant did a very thorough job on my mother-in-law’s home (which had not had a deep cleaning in probably years). They were very friendly and professional. They moved everything to clean and then put everything back.
Wonderful – highly recommend.

Sharon K. Shewsbury, MA.

Anna and her helper are both very pleasant and thorough. Anna understood exactly what I wanted done and urged me to check everything out when she was done. She speaks English and brings all her own materials.

Elaine, Belmont, MA.

"If you need something done that does not fall within the realm of housecleaning, we can help you with that too. We are all about servicing you and making your life easier, after all that is what we are here for."

Ana Silva.
(508) 740-2169
Ana's Cleaning Services, Framingham MA

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