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Ana’s Cleaning Services Frequent Question Asked & Policiesanimated_question_mark

– The First Time…
Upon inspection of your home, the Ana’s Cleaning Services manager will assign two costs: one for the first time Cleaning and one for the normal cleanings.
First time cleanings usually take all day and their purpose is to bring your home “up to speed” so that the normal Cleanings go on smoothly from that point on.

– Do you provide the Cleaning Products?
The first time we do provide the products (unless the client prefers certain products) but after we are done we will leave a list of what products we will need for the next cleaning

– What is your cleaning schedule changes policy?
Weekly and Biweekly cleaning customers have to contact us no less then 48 prior to their next cleaning if the customers fail to do that they will have to pay for the cleaning.

– Monthly Cleaning Customers
Unlike Weekly & Biweekly customers, monthly customers will receive a phone call 1 day prior to their next scheduled cleaning. You can request any weekday before your next cleaning date, which would be 4 weeks (28 days) from your last cleaning.

Monthly customers are not allowed to SKIP a cleaning due to the length of time between cleanings. If a Monthly customer needs to reschedule, the day must be rescheduled to the same week of scheduled service. If there is a deviation from this, we will charge $45/hr to return your home to our standard of clean, and we will do our best estimate how many hours it should take to return your home to that standard

– What is your cleaning service schedule cancellation policy ?
All Skips & Reschedules should be brought to the attention of our Manger within “48business hours” of your cleaning. For example, if you are calling to cancel a Monday cleaning, please call by Thursday morning.
If 48 business hours is not provided to us, or we are unable to access your home at the time of cleaning, you will be required to pay the entire cost of the missed cleaning.

– What if I can’t be at home to “greet” the teams every time I have service?
There are two options available:
1. You may leave the key(s) in a designated, pre-arranged location on your property. Please notify us upon doing so.
2. We will be able to keep a copy of your building / apartment key on file at our Main Office.

– What type payment methods are excepted?
Cash checks or pay pal. if your check doesn’t have funds you will be charged a certain rate.

– Do you have a referral program?
We encourage word-of-mouth referrals and offer a $10 credit towards anyone’s account who refers someone that becomes one of our regular customers.
* Please make sure that the person you are referring mentions your name at the time of Initial Estimate.

– What do you mean by “Cleaning Crew” (aka: “The Girls”)?
Typically, our residential cleaning crew consists of two women, each of which has been thoroughly trained to clean your home in the most productive & timely fashion.
Office & commercial cleanings sometimes require more team members, however this varies from job to job.

– Will I always have the same Cleaning Crew?
We  understands how important it is to have someone knowledgeable frequent your home. For a majority of situations, provided you stay on the regular schedule, you will see the same faces week after week. Occasionally, however, schedule changes may require us to send a different team. It is advised that if you have any specific cleaning requests, they should be brought to the attention of our manager . This will insure that all of your specific needs are met, regardless of who services your home.

– The girls did another great job! How can I tip them?
You are more than welcome to provide a gratuity to the girls, however it is asked that this be left separately from your service payment and in cash, preferably in an envelope labeled: “For the Girls”. Any tips added onto the regular cost of cleaning will NOT be processed.

Contact us:

Find Quality Cleaning Maids with The Ana’s Cleaning Services

Our many years of providing consistent house cleaning, quality maid service to satisfied customers has showed that a team of two cleaning maids is the best team to ensure deep cleaning and quality service for you family and your home needs.

We at Ana’s Cleaning Service Company are proud of our professional team. Our team members will thoroughly clean your home, while still providing you with the special personal touches you would expect from someone you know and trust.

More about Us

Our cleaning process is simple. As a owner operated we delegate share our team members has a special house cleaning job, or function, to perform each time he or she visits your home: bathroom cleaning, kitchen cleaning, dusting or vacuuming.

This is why 99% of our clients would recommend Ana’s Cleaning Services to their family and friends.

Contact us for more information about hiring one of our teams of Ana’s Cleaning Services.

Ana's Cleaning Services on Twitter.com twitter cleaning

Here is a quick list where we are proudly serving with our cleaning services.

We have listed our website in several places for your convenience.

Find us on :


Here is our Ana’s Cleaning Service Weekly Cleaning Checklist.

After the initial service done, we will routinely complete the  following cleaning checklist week after week.  Our Weekly & Every Other Week schedule clients enjoy fixed rates that reflect that they are living in a well organized home.

Here is the our Weekly Cleaning Checklist for the KITCHEN:

  • Remove Cobwebs
  • Spot cleaning on cabinets and drawers faces
  • Clean Appliances (toaster, coffee maker, microwaves, fridge door)
  • Clean & disinfect countertops
  • Clean stove top 
  • Clean oven
  • Wipe dishwasher door
  • Empty, clean & sanitize trash can
  • Clean Kitchen table
  • Dust baseboards
  • Vacuum and Mop all floors

Bathroom Weekly Cleaning Check list for  BATHROOMS:

  • Dust Light Fixtures
  • Remove Cobwebs
  • Spot wash cabinets doors and drawer daces
  • Desinfect Shower,  bath-tub and tiles
  • Scrubb vanity sinks and all countertops
  • Dust all bathroom fixtures
  • Clean Mirrors
  • Shower Glass Cleaned (becarefully we will leave it close)
  • Toilet Scrubbed
  • Remove trash lines, Clean trash Can
  • Baseboards and floor tiles hand washed
  • Hand washing floor behind

Here is our Weekly Cleaning Checklist for your BEDROOMS:

  • Dusting fan blades
  • Remove cobwebs
  • Dust window sills
  • Dust wall frames
  • Clean and dust mirrors
  • Furniture dusting
  • Bed linens changing
  • Remove Trash Reline Trash Can
  • Dust exposed baseboards
  • Vacuum all floors

Here is our Weekly Cleaning Checklist for your Common Living Areas:

  • Dust any fan blades
  • Remove Cobwebs
  • Dust Window Sills
  • Dust wall frames
  • Dust all Furnitures
  • Vacuum upholstered chair, sofas and couch
  • Dust baseboards
  • Dust banisters and chair rails
  • Vacuum Steps
  • Vacuum and Mopping all floors

Our Work

As a team of 02 people, we are able to do all the cleaning service tasks* at same cleaning time.  Apartments and small houses cleaning are done in one hour and half and we stay longer as needs.  Price for small houses and apartments starts at $65.00 per weekly cleaning  and goes up to $350.00 to do floor to ceiling deep cleaning .


We carry the necessary insurances to cover any type of loss: if something is broken or damaged it will be replaced immediately. If you need to change your cleaning day or time due a Holiday Party or other Party, we will do our best to accommodate you.

If you need something done that does not fall within the realm of housecleaning, we can help you with that too. We are all about servicing you and making your life easier, after all that is what we are here for.

How to Contact us

We can always be reached via E-mail or Telephone, so communication is never an issue.

All calls and E-mails are returned within 24 hours.

We are looking forward to work with you.

Ana Silva.

How to clean Ceramic tile floors
We sweep and mop on a regular basis and they stay clean and shiny. Mop floors with clear water or just a dash of liquid dish soap.  We change the water when it gets cloudy. Too much soap or dirty water will make floors dull or sticky. We don’t use scrub pads on ceramic tile floors or you might scratch them.  Our professional cleaners wash most floors by hand, cleaning and drying a small area at a time.
How to clean Grout
Grout cleaning is a special order an we must come back another day to provide this special request. Old grout may need cleaning with a wax stripper or heavy-duty cleaner plus a grout brush. Sometimes we use a bleaching cleanser on tough spots.  Once the grout is as clean as you can get it, rinse it well.  When it’s thoroughly dry, apply a coat of masonry sealer so that it doesn’t absorb dirt in the future.

Mildewed grout in tubs or showers, we may use a grout brush with a 1 / 5 solution of chlorine bleach and water. We never use bleach in combination with any ammonia-based product and be sure the area is well-ventilated. When we’ve finished cleaning, rinse the area well to remove all traces of bleach.

We cleaning colored grout with a heavy-duty cleaner and a grout brush, but don’t use bleach because this may remove the color from the grout. Be sure never to use a bleaching solution on colored grout. A masonry sealer can be applied to clean, colored grout to ward off future stains.

The aditional charge for this special cleaning task may go from $100.00 up to $600.00 on large room. The price vary how big is the room.

Visit us at www.anacleaningservice.com for more details.

Daily Cleaning Schedule

Daily cleaning chores are the absolute minimum that must be done on a daily basis to keep a home clean.

Depending on the type of household you live in, some of these chores may even need to be done more than once during a day.

Daily Cleaning Schedule

Daily cleaning chores are the absolute minimum that must be done on a daily basis to keep a home clean. Depending on the type of household you live in, some of these chores may even need to be done more than once during a day.

Weekly Cleaning Schedule

Although most of these chores don’t require daily work, they are still some of the most important tasks that need to be done in our homes. Some items may need to be completed more often. Scheduling these chores in addition to your daily chores will help you maintain order and cleanliness in your home.

Monthly Cleaning  Schedule

Monthly cleaning chores are my favorite weekend chores. These are areas of your home that can afford to be neglected during your daily and weekly cleaning sessions, but ultimately a good thorough monthly cleaning is needed.

Seasonal Cleaning Schedule

Although seasonal cleaning chores are important, they are usually the most forgotten parts of home maintenance. Our attention is only needed in these areas two to three times a year, but it is vital to maintaining and cleaning our homes.

The biweekly cleaning’s  schedule tasks are:

– Dusting all the furnitures;

– Vacuuming under furniture;

– Mopping all hard floors;

– Desinfecting and washing the toilets;

– Changing bed’s sheets;

– Cleaning blinds;

– Empty garbages,

– Take out cob web,

– Wash baseboards.


We welcome your feedback and comments about our hard work. Please share here your comments.

As a mother of two kids I know exactly how hard is to keep a tidy house*, taking care the kids, cooking and some times moms do not have time for a deep house cleaning.

So, that’s why I am doing so well in this business and all my customers are so happy because we understand all the housecleaning needs. Please share here your comments.

For others inquire please contact us by e-mail or phone.

Ana cleaning call now
Customer's Comments:
"You are wonderful, we like you a lot and want to work with you two days per week."
Steve Hauck, Dover, MA.

Everything looked wonderful, always!
Thank you all so much — you’re a godsend.

Maggie, Holliston, MA.

The cleaners who came last week were wonderful. They were extremely professional cleaners and did a great job. Things were crazy here since we had just returned from the hospital after my husband injured himself. They were very patient with our crazy situation. It has been a complicated couple of weeks.

Muldoon, Natick, MA

I wanted to write again, this time to say THANKS! The house was cleaned yesterday and it looks fantastic!

Jackman, Norton MA.

Ana have been working for me several years. I have had people clean my home for over 30 years and they are the best.
Susan Setta, Natick, MA

She and her assistant did a very thorough job on my mother-in-law’s home (which had not had a deep cleaning in probably years). They were very friendly and professional. They moved everything to clean and then put everything back.
Wonderful – highly recommend.

Sharon K. Shewsbury, MA.

Anna and her helper are both very pleasant and thorough. Anna understood exactly what I wanted done and urged me to check everything out when she was done. She speaks English and brings all her own materials.

Elaine, Belmont, MA.

"If you need something done that does not fall within the realm of housecleaning, we can help you with that too. We are all about servicing you and making your life easier, after all that is what we are here for."

Ana Silva.
(508) 740-2169
Ana's Cleaning Services, Framingham MA

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